Suncorp

Elevating Suncorp to be the business partner of choice.

In just four months, we designed and built the first iteration of a digital platform tailored for businesses wishing to partner with Suncorp.

The opportunity

We were engaged to support the exploration of the partner and customer experience that's core to the Suncorp Group’s Marketplace strategic vision, and develop a platform that would elevate Suncorp to the partner of choice.

The solution

We designed and built the first initial platform to enable businesses to partner with Suncorp, from a business process and technical perspective.We built an API platform to open up Suncorp’s product and data APIs, allowing partner businesses to integrate directly. The platform merged operational needs, such as metrics, logs and access credentials with developer documentation and environmental access.

Our Expertise.

Services

Research
Expert interviews
Ideation & concept validation
Design
Prototyping
User testing
API development
Digital platform development

Technologies

React JS
Redux
Node JS
Axway
AWS, Lambda
RDS

What we did.

Exploration & Discovery

We conducted deep customer research and then synthesised insights to allow internal teams to begin scaling their capabilities around the processes of qualifying and onboarding partners from both a business process and technical perspective.

To help with uplift of the research, we used our tool, the Insights Engine, to promote the voice of the customer and enhance the Partner journey map that we presented back to the wider organisation.

Design & Strategy

We worked with the Suncorp Strategic Innovation team to help deliver the project using co-design and co-delivery within an agile framework. Our teams were embedded into Suncorp’s internal team allowing access to people and systems more freely.

We had the autonomy to engage externally off-brand with other organisations which provided an unbiased research perspective around the marketplace initiative.

Delivery

During the project, we had interactions with strategy, technology, security, procurement and customer experience teams to help define the project and lay the foundations for success.